Note: When entering your UID into generators, some versions require you to omit the first two digits (e.g., if the ID is 6485956, you only enter 85956) .
Before contacting Autodata support, it is helpful to understand what might have triggered this issue. 1. Updated Drivers or Windows Update
If the hardware key itself is not being recognized at a system level, try these commands in an : Type sfc /scannow and press Enter.
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later. Note: When entering your UID into generators, some
If you recently repaired or upgraded your workshop computer, Autodata's licensing system will flag the machine as a new device.
Check if the LED indicator light on the dongle turns on. If it stays dark, the dongle may be physically damaged. 2. Reinstall Dongle Drivers
Physical USB keys can degrade, suffer internal hardware failure, or short-circuit over time. Updated Drivers or Windows Update If the hardware
: The software's legacy architecture struggles with modern 64-bit operating systems like Windows 10 or Windows 11.
Press Windows Key + R , type regedit , and hit to open the Registry Editor.
Ensure the software has the necessary permissions to read the hardware. Right-click on the Autodata shortcut. Select . When to Contact Autodata Support If you share with third parties, their policies apply
If the steps above fail, especially with a legal dongle, contact Autodata directly. Their support team will have the final say and can:
Restart your computer, plug the dongle back in, and test the software. 3. Check for Recent Hardware Changes
Before changing software settings, ensure the physical USB key is working correctly. Disconnect the USB dongle from the computer. Restart your computer completely.